Benefits of E-commerce for Small Businesses

Nowadays, more and more small businesses are incorporating e-commerce platforms as part of their business systems. With the advent of the internet and smartphones, it is now easier than ever to integrate a workable solution that will work for many people. The big question remains; what are the benefits of e-commerce for small businesses?

There are just too many advantages for integrating an e-commerce system. Below are the main ones.

Increase in sales

According to reliable statistics, there has been a tremendous increase in online sales over the last couple of years. It is estimated that the revenue of a business that incorporates an e-commerce platform can increase by up to 250%. This is attributed to the fact that most people prefer the ease of access and convenience that comes with e-commerce platforms. This is especially true for those systems that are able to process credit card payments together with payments from top online processors like PayPal. Click here for more tips on how to make more sales online.

Increase in Customers

It is clear that e-commerce brings in a lot of convenience in terms of payments. This therefore automatically invites more customers and also impulse buyers. The fact that the online payment system may accept different modes of payments makes it easier for the small business to get customers of diverse backgrounds.


Ability to be open 24/7

Many businesses that do not use e-commerce may find it difficult to be open 24/7 due to the multiple overheads that come with it in terms of staff and utility payments. On the other hand, e-commerce makes it possible for a business to be open and easily accessible round the clock without any increase in overheads. Transactions and payments can continue being made automatically, without your supervision. In case the small business deals in digital goods, the business becomes totally automatic – full transactions, including purchase and delivery, will automatically be carried out online.

Instant processing of transactions

E-commerce enables businesses to transact instantly. This takes away the hassles that come with other modes of payment that may require the merchant to wait up to 30 days (sometimes more) to access their payments. E-commerce transactions clear in seconds and merchants can either receive funds immediately or wait for only 2 or 3 days to get the cash in their bank accounts.

Increased business reach

A business operating purely offline may have challenges in reaching a wide scope of customers. On the other hand e-commerce has enabled local small businesses to reach international masses. There are no limits to where the internet can reach, therefore through e-commerce platforms, people can pay for goods and services from literally any corner of the world.

Ease of collecting recurring payments

In case you run a service that requires recurring billing, it is easy to do so with an e-commerce platform. You can create your system in such a way that when a customer makes a purchase, they can opt for their card to be re-billed at a certain frequency. This makes it hassle-free for both you and your customer. As long as they continue using your service, their credit or debit cards will get charged at certain intervals, increasing the predictability of income and eventually the bottom line of a business.


The bottom line here is that e-commerce is highly beneficial to small businesses. It is significantly easy to set up and the benefits come in almost instantly. Some of the things to be cautious of include poor security, poor site design, too many refund requests, harsh terms and conditions of some payment platforms and poor marketing. Once these areas are kept in check, moving to e-commerce will be among the best business decisions you will have ever made.

WordPress E-commerce Plugin

Do you have a WordPress website? You can easily convert your website into an online store and start generating revenue today. There are great plugins such as Market Theme that can easily help you do this, click here to learn more.

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5 Responses
  1. Very informative article about benefits of ecommenrce. Doing business online goes by a variety of names: eCommerce, online commerce, Web commerce, eBusiness, eRetail, eTailing, and even EC. But whatever you call it, it’s likely to be beneficial to growing your small business.

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